Will it try to answer something clinical?

No. Asked something that needs a clinician, it says so and hands the conversation to your team with the whole history. Your standing instructions — what this practice never promises — apply to every agent at once, and that boundary is one of them.

How is this different from an answering service?

An answering service takes a message and charges per interaction. This books the appointment in a real calendar, answers from your own policy, keeps what it learned, and does not cost more the busier you get.

Will you sign a data-processing agreement?

Bring the question to the first conversation — we will answer it directly rather than in a page. We are not going to publish compliance documentation we have not had reviewed, and we hold nothing in healthcare: the scope here is the front desk rather than anything clinical.

Can we record sessions with clients?

Yes, for the conversations around treatment such as consultations, package discussions and handovers. Consent is attested by the person recording against your own policy and stored on the transcript, audio follows your retention rules and transcripts are encrypted under your own key. Whether to record clinical content is a decision for your practice and your regulator, and the assistant itself stays at the front desk.

Health & wellness practices

Appointment booking with AI, for when the phone rings while you're with someone

Every missed call is a booking that went to whoever answered. AI books and reschedules against your practitioners' real calendars by phone, widget and portal, sends confirmations and reminders and answers routine questions from your own policy. After a consultation, the summary and follow-up tasks are on the client's timeline before the next appointment starts. Anything clinical goes to a person, with the whole conversation.

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Problems it solves

Five tasks that cost a practice its diary and its evenings

The front-desk and admin work that piles up during treatment hours, when nobody is free to do it.

Calls missed during treatment hours

the hours you are working are the hours people call. Booking and rescheduling happen by phone, and the phone is unattended.

Reminders sent by hand, and no-shows

Someone sends them when there is time, which is not always, and an appointment nobody reminded is more easily missed.

Intake forms on paper, retyped

Filled in on paper or a PDF, then typed into the practice system by the same person who runs everything else.

The same questions, all day

hours, prices, how to prepare, the cancellation policy. Easy questions that cost an interruption each.

The write-up nobody has time for

after a consultation the next client is already waiting, so the notes, the follow-up tasks and the summary get done in the evening, or not at all.

How we help

Booking that happens while you are working

On your portal, widget and phone line, against your practitioners' real calendars, with confirmations and reminders by email. A client asking at nine at night to move Thursday gets two slots and a confirmation, not a voicemail.

Booking and rescheduling against real practitioner availability.
Routine questions on hours, prices, preparation and cancellation answered from your own policy.
Intake forms completed before the appointment rather than retyped after it.
Anything clinical handed to a person, with the whole conversation.
Consultations and handovers recorded and summarised from your template, with follow-up tasks on the client's timeline.

Where it stops

It stays clear of anything clinical

This is deliberate. Asked something that needs a clinician's judgement, the agent says so and hands the conversation to your team, with the whole history, so the person picking it up isn't starting cold.

Why it matters

A boundary, not a missing feature

That boundary is the reason the rest is safe to put in front of clients. The scope is the front desk, not the treatment room, and we don't imply a standing in healthcare that we don't have.

After the booking

The conversations around the treatment write themselves up

The hour after a consultation is the one that gets skipped, because the next client is already waiting. Record a welcome consultation, a conversation about packages and pricing or a team handover, and the transcript, a summary from your own template and the follow-up tasks are on the client's timeline before the next appointment starts. It's for the conversations around the treatment, in keeping with the boundary above.

A summary in your own format

It lands in the shape your team expects to read. Notes are versioned, so an edit made later never replaces what was written at the time.

Forms completed by the client, attached to the session

assigned to the client and completed by them, not left in an inbox to be retyped.

Tasks with an owner

Each follow-up has an assignee and a status, on a board your team can see.

Consent and custody with rules around them

Consent is the recorder's attestation against your own policy, stored on the transcript and never editable. Audio archiving follows your retention policy, and transcripts are encrypted under your practice's own key.

How we compare

Compared with a person on the phone, an answering service or a practice suite

For most practices the real alternative is a person answering the phone, so it's in the comparison.

Feature	Practice suites with AI	Answering services
Answers from your own policy, with the source cited	Inside its own records	Reads a script
Books against real practitioner availability		Takes a message
Available outside treatment hours	Self-service only
Cost does not rise with every interaction
Keeps what it learned about your practice
Hands anything clinical to a person	N/A
Writes up the consultation from your template, with consent recorded

What it uses

The parts of the platform a health or wellness practice uses most

The phone line, widget and portal where people try to reach you, real calendar availability with confirmations and reminders, your hours, prices and policies as a source, meeting transcription for the write-up with consent recorded on the transcript, and a hand-off to your team that is the point of the design, not a fallback.

What health and wellness practices ask first

Count last week’s missed calls

That number is the whole business case, and you already have it. Bring the consultation you never got round to writing up, too.