Trust

Where your data lives, and what is on the record

Your clients trust you with their affairs. Here is precisely what happens to that information when an agent touches it: specific claims, not badges.

AI data security and EU data residency: where your data lives — MosenAI

What is true

Six specific claims, and nothing else

No badges, no certifications, no blanket statements. These are the things we can say and defend, so these are the things this page says.

Your data stays in the EU

Not a policy, a constraint built into our infrastructure. A deployment outside the EU fails our own build checks, verified automatically on every change.

Your own encryption key

Each customer gets a dedicated key, created when their account is set up. Credentials and meeting transcripts are encrypted under it.

Strict separation between customers

Each customer's records and search index are isolated, so one customer's information cannot surface in another's answers.

Your data trains no one’s model

AI providers are configured so customer content is never used as training data.

Everything an agent did is on the record

Every interaction, tool call and escalation is logged and exportable.

Every upload is scanned

Files are scanned for malware before they are accepted. If the scanner is unavailable, the upload is refused rather than trusted.

Questions your compliance officer will ask

Bring them to the demo. We would rather answer a hard question directly than publish a page that answers an easier one.

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The rest of how it works

Platform foundations

Roles, managed identity and your standing instructions.

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Analytics

The audit record of every interaction, kept separate from the conversations.

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Knowledge bases

How uploads are scanned, isolated and kept in the EU.

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AI data security and EU data residency: where your data lives — MosenAI — MosenAI