AI agent skills: write down how you do it, once
Every company has a way of answering a particular kind of question, and it usually lives in one person's head. A skill is that way of working, written down, versioned and attached to any agent, so it applies in the portal, on the phone and inside an unattended run.
A way of working, written once
A skill is a reusable, versioned bundle of instructions and behaviour that an author attaches to an agent or to a single step of a workflow. "How we answer a renewal question." "How we format a monthly report." It is written once, attached wherever it applies and changed in one place when the way of working changes. "How we answer a renewal question" becomes something your company owns, not something each agent guesses at.
What a skill holds
The difference between an instruction and a habit
An instruction is given to one agent once. A skill is your company's way of doing something, and it travels.
Written once
The procedure, the tone, the order of questions and what never to promise, set down in one place instead of re-explained to each new agent.
Versioned
Changing how you work is a new version, not an edit nobody can trace. What an agent was doing last month is still knowable.
Reused
Attach it to an agent, or to one step of a workflow. The same way of working applies in the portal, on the phone and inside an unattended run.
What you use it for
Start with the procedure only one person knows
Internal knowledge assistant
One person knows how it is done, and everyone else interrupts them to find out.
Read moreDocument & data processing
The monthly report formatted the same way every time, whoever prepares it.
Read moreBring the way you do it
Show us the procedure that only one person knows, and we will show you what it looks like written down.